Skip to contentSkip to footer

Attendant Interview Questions

Salaries
Interviews

Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,187 attendant interview questions shared by candidates

1) how do you respond to new information at work 2) two passengers arguing. What do you do. 3) see a co-coworker stealing items. Wdyd? 4) you are lack on inventory for your inflight serve . Wdyd? Getting them may cause the plane to be delayed 5) overhear co-workers gossiping about anothe do-worker. Wdyd 6) a time where you demonstrated effort and commitment at work Sorry for not being as detailed with the questions , however people have mentioned these some ones.. You get the pic!
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Aug 10, 2016

1) how do you respond to new information at work 2) two passengers arguing. What do you do. 3) see a co-coworker stealing items. Wdyd? 4) you are lack on inventory for your inflight serve . Wdyd? Getting them may cause the plane to be delayed 5) overhear co-workers gossiping about anothe do-worker. Wdyd 6) a time where you demonstrated effort and commitment at work Sorry for not being as detailed with the questions , however people have mentioned these some ones.. You get the pic!

How did you deal with a difficult coworker? Describe a time when a team member wasn't doing their job. When was a time you went above and beyond at work? Describe a time you took initiative. Describe a time a coworker broke the rules. How did you respond?
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Oct 9, 2015

How did you deal with a difficult coworker? Describe a time when a team member wasn't doing their job. When was a time you went above and beyond at work? Describe a time you took initiative. Describe a time a coworker broke the rules. How did you respond?

Viewing 101 - 110 interview questions

Glassdoor has 27,187 interview questions and reports from Attendant interviews. Prepare for your interview. Get hired. Love your job.