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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,187 attendant interview questions shared by candidates

Don't ask the FA's about how much they travel or what cool places they have been. Ask them things like "Whats your most memorable flight experience." "How does your body adjust to being 30,000 feet in the air all the time. Do you start to feel different?" "How excited are you to be moving up in seniority after we are all hired?"
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Oct 9, 2014

Don't ask the FA's about how much they travel or what cool places they have been. Ask them things like "Whats your most memorable flight experience." "How does your body adjust to being 30,000 feet in the air all the time. Do you start to feel different?" "How excited are you to be moving up in seniority after we are all hired?"

6 Questions. Can't remember them all verbatim but this is the gist: 1. Describe your ideal job. 2. Tell us about yourself. What makes you a good candidate? 3. What is superior customer service? 4. Tell about a time you went above and beyond for a customer. 5. How do customers and coworkers perceive you? 6. Anything else you want us to know about you?
avatar

Flight Attendant

Interviewed at United Airlines

3.8★
Nov 16, 2015

6 Questions. Can't remember them all verbatim but this is the gist: 1. Describe your ideal job. 2. Tell us about yourself. What makes you a good candidate? 3. What is superior customer service? 4. Tell about a time you went above and beyond for a customer. 5. How do customers and coworkers perceive you? 6. Anything else you want us to know about you?

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Glassdoor has 27,187 interview questions and reports from Attendant interviews. Prepare for your interview. Get hired. Love your job.