Personable questions since the job is selling yourself over the phone and being able to build rapport.
Call Center Agent Interviews
Call Center Agent Interview Questions
"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."
2,345 call center agent interview questions shared by candidates
What would you do if a customer was being abrasive or rude to you?
What would you do in a situation where the a customer called in aggravated?
How do u handle pressure ?
what I wanted to achieve with in the company
How did you find out about this company.
How comfortable would you be in attending weekly mass and bible study
Where do you see your self in 5 years.
How would you deal with a difficult call/patient?
What was my goals?
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