When a customer calls and is irate about something, what is the first thing you should do?
Call Center Customer Representative Interview Questions
592 call center customer representative interview questions shared by candidates
They repeatedly asked me to describe a difficult situation that I had worked through in the past. I answered without hesitation until the third time the almost exact same question was asked. At that point I had to begin referring them to my previous answers as I was growing tired of their generic, lazy questions.
What is your biggest weakness?
What does hospitality mean to you? Tell me when you went above and beyond to help a customer ? Why do you want to work for SWA Asked questions about my pass work history and wanted to know if I worked in a call center before. Tell me about a time when you had to deal with and irrate customer ?
How did you find out about this job.
What core values of the CU do you relate to the most?
Interviewer - Please tell me something about yourself not mentioned in the resume you have submitted. Applicant - Since i finished Grade 6 @ De La Salle College @ Taft Ave, Manila, and every summer vacation until 2nd year college (about 5 years) and every Saturday-Sunday within that period, i worked as an apprentice automotive mechanic in my uncle's auto repair shop in Makati City, Philippines, which enabled me to learn and earn some pocket money.
How good are you with people
Have you ever had any conflicts with another employee at any of your previous jobs? You don't have call center experience, how can your previous jobs apply here?
What can you bring to AT&T? Tell me why you are the best candidate for the position? And standard situational questions.
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