Describe a situation where you exceeded a customer's expectations for service and went above & beyond to help them.
Claims Assistant Interview Questions
244 claims assistant interview questions shared by candidates
Why should i hire you?
Name a time when you wanted to help someone but couldn't. How did you feel.
Well, we had a lot of difficult cases come through where I worked, because I worked in the department where they screen claims before they go to a hearing. I was trained to handle the difficult questions, and honestly, I really liked it. The job was good for a problem-solving personality like me. Stretching for those types of questions was one of my favorite parts of the job, because if I didn't know the answer I could ask one of the attorneys that have worked in the office for several years longer than me, and even then sometimes they would have to discuss it among themselves for a few days, but they would always follow up and let me know what the answer was, and I learned a lot.
You will probably be asked technical questions like "What is subrogation?"
What resources would be beneficial to you in order to help you succeed?
Tell me a time you made a mistake and what you did to fix it?
Many other behavioral questions
Experience and worksheet/assignment to complete after
N/A because an interview was never solidified.
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