during the pre-test, they repeat some of the questions, I guess to make sure you're answering honestly.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
They ask many good cop bad cop situation questions but the most difficult is why do you want to work at State Farm.
Describe a situation where you went above and beyond to help someone.
There was a scenario where they handed me a paper to look over that gave a brief explanation of what SSA does. They give you 5 minutes (if you need it) and allow you to take notes, but it's very brief and comprehensive - you shouldn't have to. Then, they'll play the scenario as a prospective applicant and you have to succinctly explain to them the parameters of eligibility.
If someone who is repeatedly turned down for benefits and threaten to commit suicide, what do you do?
How would I help somone who applied for benefits but did not have a birth certificate and she was born outside of the US? or something close to this.
Explain a time when you had to deal with an angry customer
What motivates you. What would your previous manager say your biggest weakness was?
Tell me about a time questions
Role-playing with interviewer about situations involving insurance claims. What is an ethical choice you had to make? When did you go above your job description?
Viewing 201 - 210 interview questions