Claims Service Representative Interview Questions

411 claims service representative interview questions shared by candidates

1. Describe a time you had to deal with a difficult customer. 2. Describe a time when a new process was implemented at work and how you dealt with it. 3. Describe a time when you had conflict with coworker and how you handled it.
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Claims Customer Service Representative

Interviewed at Progressive Insurance

3.9
Sep 19, 2016

1. Describe a time you had to deal with a difficult customer. 2. Describe a time when a new process was implemented at work and how you dealt with it. 3. Describe a time when you had conflict with coworker and how you handled it.

Why do you want to work for Geico? Have you applied anywhere else? What can Geico do so you can turn-down offer in case other company reaches out to you? Tell me a time when you've helped an upset customer? Tell me a time when you couldn't help a customer? Tell me a time you've done outstanding customer service? Why did you leave/want to leave current job (they will ask about every job on your resume)? Why do you want to work in insurance? They will tell you, this position requires testing--do you have any anxiety about that? Where do you see yourself in 5 years?
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Claims Service Representative

Interviewed at GEICO

2.6
Oct 14, 2016

Why do you want to work for Geico? Have you applied anywhere else? What can Geico do so you can turn-down offer in case other company reaches out to you? Tell me a time when you've helped an upset customer? Tell me a time when you couldn't help a customer? Tell me a time you've done outstanding customer service? Why did you leave/want to leave current job (they will ask about every job on your resume)? Why do you want to work in insurance? They will tell you, this position requires testing--do you have any anxiety about that? Where do you see yourself in 5 years?

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