"Employers hiring collections specialists are looking for candidates who can excel in a fast-paced administrative environment. Ideal applicants will have excellent communication and customer service skills, a firm and persistent attitude, and pay close attention to detail. In an interview, be ready to discuss your knowledge of accounting, ability to handle irate debtors, and any previous work experience in collections."
How long you been in Customer Service, How do handle a problem customer, give me example of a problem you had to handle an its outcome, If a customer was angry how would you handle this. Give us example of how you solved problem an benefit the company. How are you under pressure, what would your last supervisor say about you, Are you dependable. How would you start your day an your prorities.
Why do you want to work for Merrill?
Why should we hire you?
How many year of experience in the accounting field.
Can you talk about your work experience?
General questions about previous employment and what you would do in a situation with an irate customer.
What have you prepared before this interview ? What did you want on this role? Why should we choose you
None. Standard questions.
There really were no unexpected questions. The whole interview felt like a conversation. It's probably not this way throughout the bank- but I must say that I have an exceptional group o managers.
As a non-European speaking person, do you find it difficult to communicate?
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