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Community Manager Interview Questions

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Community Manager Interview Questions

A community manager focuses on engaging online communities with an organization or company. You will need to demonstrate a deep understanding of how online communities work, emerging trends, and marketing principles, as well as solid project management and well-developed communication skills.

Top Community Manager Interview Questions & How to Answer

Question 1

Question #1: What qualities of this role appeal to you?

How to answer
How to answer: Explain why you want to work with the company. Outline how your vision aligns with its brand. In your answer, demonstrate that you are enthusiastic about getting involved in and growing the company's online community. Do your research and confirm that you have a deep understanding of the company's vision and brand strategy.
Question 2

Question #2: How do you stay on top of emerging consumer trends?

How to answer
How to answer: Talk about how you actively research new trends and technology and see their market potential. Don't forget to link these back to the company's vision and always highlight how you include the community in any research.
Question 3

Question #3: What tools do you use on a day-to-day basis?

How to answer
How to answer: Use the opportunity to demonstrate your project management and organizational skills. While many community manager responsibilities can be responsive, you need to show that you can plan and deliver projects, analyze results, and iterate new projects. Talk about the tools you use to research and manage projects from beginning to end.

4,512 community manager interview questions shared by candidates

I really liked that I was asked to secret shop a Cortland community and report back to them. Not only is this smart to get feedback on how the current teams are doing, but it gives you insight on how Cortland operates.
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Community Manager

Interviewed at Cortland

3.5★
Feb 14, 2020

I really liked that I was asked to secret shop a Cortland community and report back to them. Not only is this smart to get feedback on how the current teams are doing, but it gives you insight on how Cortland operates.

The questions that stood out the most were the, "how do you handle customer complaints?" that question came up a lot in different ways. "What would you do if a customer is being defiant about a problem?" and so on. These come up because not to many people call in but when they do, they are usually upset about a HOA rule or something along those lines.
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Assistant Community Manager

Interviewed at Associa

3★
Jul 7, 2016

The questions that stood out the most were the, "how do you handle customer complaints?" that question came up a lot in different ways. "What would you do if a customer is being defiant about a problem?" and so on. These come up because not to many people call in but when they do, they are usually upset about a HOA rule or something along those lines.

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