Every question was the most generic "Tell us about a time" question that you've ever heard in this situation. The team lead entering the information had the interest of a clown at a mime convention.
Customer Service Representative I Interview Questions
294 customer service representative i interview questions shared by candidates
Describe a difficult situation and how you handled it.
Do you have customer service experience?
They are all easy questions.
What would your job be like on a daily base
Where do you see yourself in 5 years? How does T-Mobile fit into that.
"you have a child, what will you do regarding work if your child is sick?" I thought that was a ridiculous and very shovenist question to ask a mother! Obviously you strive to be responsible regarding work attendance, but certainly ur job attendance is NOT more important than your child.
Why is this a good fit for you
Nothing, basic questions...asked how did you diffuse a situation without speaking??
If a customer demanded a manager. What will you do to deescalate this customer?
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