Q: Tell me about a situation where you didn't know how to solve a problem and had to escalate the situation to higher management?
Customer Support Associate Interview Questions
760 customer support associate interview questions shared by candidates
Q: How do you deal with negative feedback from angry customers?
How do you handle constructive criticism?
Q: If a user tells you that their website is "down", which three questions would you ask to help them fix the problem?
How do you relieve stress from work?
How would you go about accomplishing your tasks if you had ongoing customer tickets, an outstanding task from the previous day, and your supervisor informed you of an incoming change?
What is the biggest strength one of your employers would say you have? Your biggest weakness?
Why do you want to work at Faire?
Tell me about a time you received constructive feedback and how you implemented that feedback moving forward
Yesterday you launched a site for an event and pre-paid for a year but then today the event was cancelled and you don't need your site anymore. Can you cancel the website subscription immediately and can you receive a refund? Explain.
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