Given this is the very top tier support, customers expect you to be a SME on everything so how would you cover your lack of knowledge
Escalation Engineer Interview Questions
500 escalation engineer interview questions shared by candidates
1. strong at ? weak at ? 2. background introduction 3. If good at communication. 4. Willing to take challenge? 5. How to do team work.
The hardest questions I got was related to the project. The team knew the software at a very high level
- AAD connect issues and troubleshooting - Sync issues for AAD and AD - Exchange questions - ADFS scenarios with O365 - O365 identity Questions
I was asked questions based on Kubernetes, Docker and Linux. In managerial round, I was asked questions based on various scenarios during my tenure in previous organizations and customer handling.
How to troubleshoot connectivity in Azure
your resume shows that you are an experienced tech person, while the job is in the commerce part of support escalation, why did you apply for that one?
Have you ever received an escalated customer request and how did you handle that?
What are some of the challenges you have faced in previous roles, and how did you approach them/overcome them?
What are your hobies? tell me about yourself? how does Trojan malware work ? which sandboxing solutions do you have experinces with? is the virus total safe or not? why?
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