The questions were primarily focused around SQL Databasing (merge, sort, etc) and some questions related to personal accountability
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,766 helpdesk interview questions shared by candidates
Standard IT questions and background. Questions were centered around what my background was, questions concerning my customer service experience.
How would you prioritize your work or help support someone who is not good at computers?
Do you have an experience with xyz
Why do you want to work for us? How would you help a customer who calls to say that there computer is not turning on?
Provide an example of a time you solved a conflict with an end user/customer?
How familiar I was with the company.
I was asked many questions but also the generic who,why,where etc of an interview.
What makes me want to come into work everyday?
No relevant for the job. Favourite films & tv shows.
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