"You come in to work and you are overwhelmed with 200 requests, what do you do"?
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,766 helpdesk interview questions shared by candidates
What is DNS?
Name time you went above and beyond for a customer
Do you understand the process for tickets and escalation?
Listen to tape
Describe a situation that was bad and you made better
Quels problèmes faut-il résoudre en premier (avec 3 exemples de problèmes à solutionner) == Question importante car on doit constamment déterminer quel problème doit être résolu en premier.
A few questions based around the STAR format
What have you done trouble-shooting wise for hardware and software issues with computers and peripherals? (Don't be afraid of this question....it's mostly a test for personality, adaptability, willingness to learn and enjoy helping others).
Do you interest in Support
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