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Helpdesk Interview Questions

When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.

1,766 helpdesk interview questions shared by candidates

Recruiter totally clueless and unprofessional , would not disclose salary range and got offended when I pressed her on the fact that the add did not specify a range. Total "Low Ballers" seasoned professionals beware!
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Sr. Helpdesk Analyst

Interviewed at Sit ‘n Sleep

4.1★
Jul 7, 2020

Recruiter totally clueless and unprofessional , would not disclose salary range and got offended when I pressed her on the fact that the add did not specify a range. Total "Low Ballers" seasoned professionals beware!

None that I can think of. They ask general background questions and not really about Software/Hardware, you might want to focus and expect Microsoft Outlook-Exchange questions if anything although I was not asked about any scenarios or Mic Exchange specific questions.
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Helpdesk Analyst

Interviewed at Orlando Sentinel

3★
Jan 27, 2014

None that I can think of. They ask general background questions and not really about Software/Hardware, you might want to focus and expect Microsoft Outlook-Exchange questions if anything although I was not asked about any scenarios or Mic Exchange specific questions.

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Glassdoor has 1,766 interview questions and reports from Helpdesk interviews. Prepare for your interview. Get hired. Love your job.