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Home Agent Interview Questions

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323 home agent interview questions shared by candidates

What experience did I have in handling angry customers? Was I able to multitask and handle 3 or more computer programs at once? I was asked to explain a time when I had an upset customer and what I did to calm them down? Did I have a problem working evenings, weekends, or possible holidays? How much call center experience did I have? Had I ever worked from home? If so, how long? Did I have a quiet place free from distractions where I would be able to work? Attendance is a very big deal breaker for them.
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Work At Home Agent

Interviewed at Transcom WorldWide

2.9★
May 6, 2015

What experience did I have in handling angry customers? Was I able to multitask and handle 3 or more computer programs at once? I was asked to explain a time when I had an upset customer and what I did to calm them down? Did I have a problem working evenings, weekends, or possible holidays? How much call center experience did I have? Had I ever worked from home? If so, how long? Did I have a quiet place free from distractions where I would be able to work? Attendance is a very big deal breaker for them.

Describe scenarios with irate customers, and how you handled them? Can you multi-task? How do you handle negative co-workers? How well do you handle change, explain a time that you had to adjust to a major change at work?
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Reservation Agent (Work From Home)

Interviewed at Enterprise Mobility

3.5★
Jun 11, 2015

Describe scenarios with irate customers, and how you handled them? Can you multi-task? How do you handle negative co-workers? How well do you handle change, explain a time that you had to adjust to a major change at work?

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