There will be one person who asks questions and the other to record your answers. They will have a set of predetermined questions and will be looking for the classic STAR format when it comes to answers.
Interview questions [1]
Question 1
Tell me about a time you handled a difficult customer.
I applied online. I interviewed at lululemon (Tucson, AZ) in Nov 2024
Interview
Had one interview, they asked rather easy questions and answered in the STAR method. They took over a week to respond back after the interview so I gave them a call, was told they hired internally for the role and that I would receive an email response regarding the decision. Never received an email or any further correspondence.
However, the interview was very fun. It was super casual and everyone was extremely nice. It was just the communication that was lacking after it.
Interview questions [1]
Question 1
Name a time you went out of your way for a customer
Thank you for taking the time to share your experience interviewing for the Guest Experience Lead position. We hear that communication after the interview was lacking, and we recognize that this certainly does not value your time and efforts that you put into the process. Your input is important to us and we'll be sure to pass along your feedback about the lack of communication to the appropriate teams.
I applied online. The process took 2 weeks. I interviewed at lululemon (New Brunswick, NJ) in Oct 2024
Interview
Had a phone call interview followed up by an in person interview. There is lots of good prep videos you can watch on youtube that I found very helpful. Over all the interview process was easy as long as you were prepared and cared.
Interview questions [1]
Question 1
Tell me about a time you had to overcome a challenge in a previous role