General questions about Success example and more related to managing difficult situations with clients
Manager Customer Service Interview Questions
2,560 manager customer service interview questions shared by candidates
Why do I want this position.
What would you like your salary to be?
General questions about my background and a few hypothetical questions about customers. Was told to prepare for STAR format, but was not asked anything STAR related.
How did you cleanup a hazard item spilled by customer
Why do I want to work for company, what can I bring from my previous experience.
How am I doing today
Why do you wanna work here?
1. How do you engage a stakeholder that you have no direct contact with as a csm 2. focus on the star method compared to Amazon, which requires 3-5 minutes for most of the responses. 2 minutes to 3 minutes was more than enough 3. Have failures stories 4. Have a feedback story and also be agile in your responses and thinking.
Tell me about your book of business
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