Provide the user's IP address by using command prompt and ipconfig
Support Analyst Interview Questions
5,364 support analyst interview questions shared by candidates
Forget a WiFi network and reconnect to it
Didn't get to hear any questions due to horrible recruiting.
What do you know about the position, what do you know about the company, examples of tickets previously completed, different examples of knowledge.
General customer service questions
Describe a situation where you had to show empathy with your client to work with them, but did not necessarily have to say NO to them?
There were two positions offered when I went to the interview. It was difficult to chose because I didn't know the basic requirements for the positions, only that they were similar which I later found out it wasn't.
What is the difference between an ordinary SSL (DV) and Let's Encrypt SSL?
I did a presentation on Privacy regulations. I had no prior experience in the subject so it was interesting to prepare for.
Give a scenario in which you have an upset customer or end user and how did you handle the situation.
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