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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

22,146 technical support interview questions shared by candidates

They threaten you'll have to answer every question when you're on sales support calls. No reality check that (even if rarely) you might need to look up the question during the call and give it then or later. Oh, and all the interviews you do with product manager, CRO, etc. are worthless, since the CEO then sits on it, delays it (despite earlier interviews pleading with you to be immediately available to start) and then, behind the HR person's back, they publish the ad again -- which of course makes current candidates naturally presume that none of us are interesting enough for them to be seriously considering. They're somewhat new (but not THAT new), but that newness doesn't completely excuse their lack of professionalism. Don't let them offer you dog meat support wages for what includes coding duties. They're trying to pull a fast one.
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Technical Support

Interviewed at Trustifi

3.9★
Jun 26, 2019

They threaten you'll have to answer every question when you're on sales support calls. No reality check that (even if rarely) you might need to look up the question during the call and give it then or later. Oh, and all the interviews you do with product manager, CRO, etc. are worthless, since the CEO then sits on it, delays it (despite earlier interviews pleading with you to be immediately available to start) and then, behind the HR person's back, they publish the ad again -- which of course makes current candidates naturally presume that none of us are interesting enough for them to be seriously considering. They're somewhat new (but not THAT new), but that newness doesn't completely excuse their lack of professionalism. Don't let them offer you dog meat support wages for what includes coding duties. They're trying to pull a fast one.

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