Technical Support Interviews

Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

22,146 technical support interview questions shared by candidates

1. What is STP? 3. OSI Layers and different protocols at each layer 3 4. What is DHCP? 6. Examples of UDP and TCP? 7. ARP Resolution 8. What is STP and different stages across STP/Root Bridge election/Rootport/Desginated ports? 10. POP3 v SMTP 11. IPSec (Tunnel/Transport/AH/ESP/Aggressive/Quick/) 12. What is a process 13. What is VOIP and advanatages 14. What is a ransomware 15. What is stateful/Stateless FW 16. DNS/DHCP 17. OSPF purpose and different types of routers in OSPF 18. Basic BGP questions 19. Some questions on Wireshark 20. IPS/IDS 21. What is an OS? So basically everything in CCNA, some deep dive and some basic.
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Technical Support Engineer

Interviewed at Fortinet

3.8
May 27, 2020

1. What is STP? 3. OSI Layers and different protocols at each layer 3 4. What is DHCP? 6. Examples of UDP and TCP? 7. ARP Resolution 8. What is STP and different stages across STP/Root Bridge election/Rootport/Desginated ports? 10. POP3 v SMTP 11. IPSec (Tunnel/Transport/AH/ESP/Aggressive/Quick/) 12. What is a process 13. What is VOIP and advanatages 14. What is a ransomware 15. What is stateful/Stateless FW 16. DNS/DHCP 17. OSPF purpose and different types of routers in OSPF 18. Basic BGP questions 19. Some questions on Wireshark 20. IPS/IDS 21. What is an OS? So basically everything in CCNA, some deep dive and some basic.

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