POSITION SUMMARY

The Assistant Manager, Safety and Security is responsible for reviewing and implementing a comprehensive customer and event safety program for BMO Stadium. This position is responsible for the day-to-day operation of the Safety and Security department to ensure all LAFC facilities are consistently providing the soundest and best customer service experience while maintaining industry best safety standards.

This role reports to the Manager, Safety and Security.

ESSENTIAL FUNCTIONS

• Put into action all aspects of the Safety and Security department including but not limited to; implementing and enforcing building operations and event security protocols, hiring practices, training and retention, shift schedules, daily venue activity schedule, video surveillance system, and incident report/documentation.
• Serves as secondary supervisory contact for LAFC full and part-time security officers and supervisors regarding performance, operations, and department needs. Responsible for supervising, motivating, and training.
• Responsible for time and attendance tracking, scheduling, and adherence.
• Ensure the department is operating within the parameters of established budget while actively seeking creative and cost-effective solutions.
• Develop and distribute staffing estimates and invoicing for all public and private events and execute accordingly.
• Create and execute the facility's command center operation plan for event and non-event days.
• Assist in development and implementation of written documentation pertaining to safety and security plans for small, medium, and large events, as well as the normal day to day operations of the facility.
• Remain up to date on issues regarding changes to technology and laws, ordinances, rules and /or procedures affecting the security/security industry to ensure compliance and the safety and security of staff, guests, and attendees.
• Ensure initiatives and programs are consistent across the security and safety department to deliver the best customer service in the industry.
• Respond to all escalated issues or emergency situations appropriately and in a timely manner.
• Partner with department heads to create a credential program for staff and coordinate electronic access control systems including employee badge and key card systems throughout the stadium and training facility.
• Utilize and manage our on-site incident reporting system and storage of all after-action reports for all events and non-event related incidents.
• Assist department head in development and execution of inventory, storage, and issuance program for key venue assets.
• Serve as department manager on duty for events as assigned.
• Other duties as assigned by Supervisor.

QUALIFICATIONS

• Degree from an accredited College/University in Business Administration, Criminal Justice or related field, or equivalent experience in similar role required.
• Minimum of 2+ years of security experience or related role required, preferably in a sports and entertainment venue.
• Must have previous experience managing staffing for major events (attendance over 20,000).
• Ability to multitask and operate effectively in a dynamic working environment with frequent changes.
• Must possess a professional demeanor at all times with the ability to handle public and/or difficult situations in a calm manner.
• Ability to communicate effectively and efficiently both written and verbal.
• Working knowledge of Google Workspace programs (Gmail, Sheets, Doc, ect).
• Working knowledge of ABI scheduling program is a plus.
• Ability to stand, walk, sit, use of hands to handle, or feel, reach with hands and arms.
• Ability to lift and/ or move up to 50 pounds, unassisted.
• Must possess a current California Guard Card or can acquire card immediately upon employment.
• Flexible schedule with the ability to work nights, weekends, and holidays as required.
• Bilingual in Spanish is a plus.

SALARY RANGE

At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the compensation for this role is $72,000 per year.