By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.

The PCTE Help Desk provides top-tier IT support to a variety of PCTE users in a multifaceted and dynamic environment. Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity products, tools, architectures, and implementations, utilizing this expertise to document, monitor, and resolve reported issues while ensuring adherence to operational service level standards. Collaboration with customers and third-party organizations is crucial, and the Help Desk Engineers must be adept at responding to ad-hoc technical requirements while managing priorities across the enterprise. The ability to thrive in high-pressure situations is essential.

The position is full-time on-site in Annapolis Junction, MD. As the PCTE Help Desk operates 24x7x365, we have openings on multiple shifts on weekdays and weekends.

Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a TS/SCI security clearance with the ability to pass a CI polygraph if requested by the customer. Security Clearance requirements will be specified in the Government's Task Order.

Occasional travel may be required up to 10% of the time.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job.

Salary Range: $90,000 – $130,000

The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, CESI also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, CESI provides an extensive selection of benefits and offerings to our employees.

CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:

CESI is committed to principles of inclusion and equal employment opportunity. We foster a non-discriminatory, professional work environment for all our teams. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, genetic information, national origin, age, marital status, disability, or veteran status.