• Take control of your day with flexible scheduling options.
• Ability to utilize and challenge your skills in the home or community setting.
• More 1:1 time with patients, working autonomously in the comfort of their home.
• Comprehensive benefit package to support life outside of work.
• Stability – An employer of choice for 50 years.
• Centralized HR, IT, education, and employee experience departments for improved support.
  
  

• Incredibly flexible Health Insurance plans
• Education Reimbursement
• Paid time off
• Opportunities for internal promotions

• Provide day-to-day technical support for Andwell staff, including hardware, software, network, and mobile device issues.
• Serve as a trusted liaison between staff, managed service partners, and technology vendors to resolve issues efficiently.
• Set up, deploy, and support user devices such as desktops, laptops, printers, iPads, and iPhones.
• Diagnose and resolve technical problems by listening carefully, asking thoughtful questions, and guiding users through solutions.
• Track, document, and manage support requests using a help desk ticketing system, ensuring timely resolution and follow-up.
• Escalate complex issues appropriately and collaborate with vendors to drive solutions.
• Support secure technology practices by applying basic information security and cybersecurity best practices.
• Monitor and manage IT equipment inventory and coordinate ordering as needed.
• Participate in an after-hours support rotation as scheduled.
• Travel occasionally between Andwell offices to provide on-site support.

• Associate’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• At least 3 years of experience in an IT or Information Systems support role.
• Working knowledge of technologies such as Office 365, Windows 10/Server, Active Directory, Citrix, Exchange, mobile device management, printers, and help desk systems.
• Comfort working in a healthcare environment and communicating using healthcare-related terminology.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• A calm, patient, and customer-focused approach with a genuine desire to help others succeed.
• Ability to multitask, adapt to changing priorities, and work independently or as part of a team.
• A professional, friendly demeanor that supports Andwell’s culture of respect, belonging, and collaboration.
• Ability to lift and move IT equipment (up to 50 lbs) and perform physical tasks related to installation and troubleshooting.
• Valid driver’s license and access to a reliable vehicle for reimbursable travel.

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