Seasonal HR Operations Associate

Position Overview:

At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. We are seeking an experienced and dedicated Human Resources paraprofessional to act as a Human Resources Associate on the HR Operations team. This individual serves as the main contact for the HR Operations team, responding to employee inquiries, entering data into the HRIS system, and identifying process/communication improvements to improve the flow for the HR Operations team. This individual also owns the onboarding process for all new hires, partnering closely with internal stakeholders to ensure compliance with applicable policies.

We are looking for an exceptional individual who can:

• Manage and respond to tier one employee inquiries through the HR Operations ticketing system.
• Drive and push the employee to tier zero support by managing help topics, canned responses and knowledgebase articles in the ticketing system.
• Identify opportunities and provide recommendations to improve employee communications to ensure topics are valuable and informative.
• Own the onboarding process for all new hires to include background, onboarding document completion, access issues and password resets, data entry completion.
• Partner with Licensing and Training teams to answer questions and provide new hire support.
• Manage the offboarding process to include sending exit surveys and performing system terminations.
• Update employee records in the HRIS system.
• Responsible for ensuring timely response related to Unemployment, Employment Verifications and other various HR activities.
• Provide excellent customer experience by being communicative and providing transparent feedback in a timely manner.
• Lead Seasonal Onboarding staff during high volume hiring season.
• Work in a fast-paced environment and adapt to changing priorities.
• Meet internal and external customer expectations; deliver upon commitments; follow through on requests gaining trust, respect, and confidence.
• Work collaboratively with the Human Resources Department to ensure the achievement of department objectives.
• Perform all other duties as assigned.

Qualifications:

• High School Diploma required
• Associate or bachelor's degree preferred
• 1+ years of Human Resources related experience.
• 1+ years of experience with HR Information Systems software.

Required Skills and Abilities:

• Proficiency with Microsoft Office programs especially Excel and Word, with the savvy to navigate several different systems, including Applicant Tracking, ADP, etc.
• Ability to work in a very fast-paced environment with changing priorities while maintaining a sense of urgency and attention to detail
• Ability to follow both written and verbal instructions to achieve the desired outcome
• Must be flexible to changing priorities
• Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
• Great attention to detail
• Ability to multi-task and support HR Operations and/or Talent Acquisition team and pivot, when needed
• Good interpersonal skills with the ability to work effectively independently and as a part of a team
• Ability to communicate effectively and efficiently via written and verbal communication across all levels of the organization
• Ability to convey a positive and professional image to internal and external customers.

What We Offer:

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Core Values:

• Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.

• Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.

• Do What's Right: Adhere to high ethical standards, acting with integrity to do what's right for partners, customers, and colleagues.

• Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.

• Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom:

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.