The Role

What You’ll Do

• Lead the charge in implementing SiteVault eISF and CTMS, ensuring alignment with customer goals and sales expectations
• Understand customer goals and build strong relationships by regularly engaging with customer decision-makers
• Help support renewal efforts, engage with potential renewals, and guide them through the process
• Help create and maintain an automated onboarding experience for our customers using the free version of SiteVault, and provide light-touch support through HubSpot
• Lead year-end reviews to discuss progress, gather insights, and kickstart renewal conversations
• Provide valuable feedback to the product team, informing them of customer needs and industry trends

Requirements

• 3+ years of experience in enterprise software implementation in the life sciences, healthcare, or relevant fields
• Based in North America
• Customer-facing consulting experience delivering workshop material, developing meaningful customer relationships, and gathering requirements with business and system stakeholders
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves
• Typical travel is 10%, but can be up to 20%

Nice to Have

• SaaS/cloud experience in the management of site CTMS or eISF systems
• Clinical research experience at a site
• Experience using HubSpot

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.