COMPANY OVERVIEW:

Northern Light Medical Management is a physician-led, patient-centered healthcare organization committed to delivering high-quality, accessible, and innovative care across our network of medical practices. We prioritize clinical excellence, operational efficiency, and a culture of accountability, ensuring the highest standards of patient safety and outcomes. Our organization adheres to all federal, state, and accreditation standards, including those established by The Joint Commission, to maintain a safe and compliant care environment.

POSITION SUMMARY:

The Imaging Informatics Analyst will manage, maintain, and ensure the functionality of Picture Archiving and Communication Systems (PACS) used in radiology departments. Key responsibilities include troubleshooting workflow and technical issues, providing technical and training support, ensuring data integrity, coordinating with radiology and clinical operations teams, and managing system updates for optimal performance.

RESPONSIBILITIES & DUTIES:

• Support daily PACS operations, including image workflow, routing, archiving, and study management
• Monitor imaging workflows to ensure studies move efficiently from modalities to PACS and reading workstations
• Assist in troubleshooting PACS-related issues, including image errors, study discrepancies, and interface delays
• Serve as a liaison between radiologists, clinical teams, and IT to resolve workflow or system-related issues
• Support user access management, system permissions, and basic security protocols
• Assist with PACS system maintenance, including updates, testing, and quality control check
• Help manage and validate integrations such as DICOM and HL7 interfaces
• Provide frontline support to end users, including radiologists and technologists, for PACS-related inquiries
• Assist with onboarding and training of new users on PACS workflows and systems
• Maintain documentation, logs, and tracking tools related to system performance and issue resolution
• Participate in workflow analysis and identify opportunities for operational and technical improvements
• Support system upgrades, vendor coordination, and implementation activities as needed
• Assist with audit readiness and ensure adherence to regulatory and compliance standards

QUALIFICATIONS & SKILLS:

• Proficiency in Radiology workflows and systems
• Experience in Radiology department operations and Troubleshooting PACS and related technologies
• Strong skills in Technical Support, training, and resolving user-related system issue
• Ability to collaborate with cross-functional clinical, medical and technical teams
• Associates degree in Radiologic Technology, Healthcare Informatics, or related field is preferred
• Familiarity with HIPAA regulations and maintaining secure handling of sensitive data
• Strong analytical, organizational, and communication skills
• Previous experience in a hospital or radiology environment is a highly preferred

PHYSICAL REQUIREMENTS:

• Ability to sit or stand for extended periods
• Visual acuity sufficient to interpret detailed diagnostic images
• Manual dexterity to operate computer systems and imaging software
• Ability to communicate effectively with patients, providers, and staff
• Occasional movement throughout clinical and office environments

WHAT WE OFFER:

At Northern Light, we believe our people are our greatest asset. We are committed to providing a comprehensive and competitive benefits package that supports your health, financial well-being, and professional growth:

• Comprehensive Health Coverage – Medical, dental, vision insurance plans designed to support you and your family
• Retirement Planning – 401(k) plan with company support to help you build long-term financial security
• Voluntary Benefits – Access to supplemental plans including life, disability, and other optional coverage
• Generous Paid Time Off – PTO, holidays, and flexible time to recharge and maintain work-life balance
• Professional Development – Ongoing training, certification support, and career growth opportunities
• Collaborative Culture – A mission-driven organization focused on innovation, teamwork, and excellence in patient care
• Stability & Growth – Opportunity to grow within a rapidly evolving healthcare organization

This job description is intended to describe the general nature and level of work performed by an individual in this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Duties and responsibilities may be modified at any time based on organizational needs. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Northern Light Medical Management is committed to compliance with all applicable federal, state, and local laws and regulations, as well as accreditation standards established by The Joint Commission. This includes, but is not limited to, regulations related to patient safety, workplace safety, equal employment opportunity, non-discrimination, and privacy and confidentiality of protected health information under Health Insurance Portability and Accountability Act (HIPAA). Employees are expected to perform all duties in a manner consistent with these standards and to participate in ongoing training, competency assessments, and compliance activities as required.