Senior Field Services Engineer
Full Time, Monday-Friday
Salary Range: $55,000-$60,000/year
About Brightway Living & Learning: Brightway Living & Learning is a premier non-profit provider of human services on Long Island, including educational, residential, day habilitation, and vocational programs. Building on a 65-year legacy as the Developmental Disabilities Institute (DDI), Brightway supports over 1,600 children and adults with autism and other developmental disabilities through a full continuum of care. By employing persistence, adaptability, and the power of behavioral science, Brightway’s dedicated professionals enable individuals to grow, learn, and meet milestones at their own pace. Discover more about our mission and our "All Ways Forward" approach at brightwayny.org.
The Role: This role is all about being the helpful guide and hands-on expert for people navigating their daily technology as well as being a role model and leader for a team of field engineers. You'll be on both the front lines and behind the scenes, acting as the go-to technology problem-solver and enabler, so others can stay productive and focused on their work. You'll use your experience with help desk systems to track and resolve issues reported by employees, making sure their requests are handled efficiently from start to finish. You'll get hands-on with all sorts of equipment – from package deployments, setting up new laptops and mobile phones to fixing printers and troubleshooting software glitches. Sometimes you'll guide someone over the phone, other times you'll be on-site across Long Island, installing equipment or resolving issues in person.
Beyond fixing things, you'll also be helping people help themselves by creating easy-to-understand guides and sometimes providing basic training. You'll tap into your knowledge of networking, account systems, and various hardware brands to diagnose problems effectively and keep the lights on, technically speaking.
This position requires you to be organized, able to juggle different tasks independently, and communicate clearly, whether you're explaining a solution or documenting your work. You'll play a part in maintaining system security and keeping up with new technology to ensure you can always provide the best support. While you'll handle many issues yourself, you'll also know when to reach out to colleagues or vendors for complex challenges. Being part of an on-call rotation means you'll occasionally provide support outside standard hours, ensuring people always have the tech assistance they need.
Essentially, you're a crucial part of the team that keeps everyone connected, operational, and less stressed about technology, allowing the whole organization to function smoothly.
What You'll Do
What You Bring to Brightway:
What You Must Be Able To Do:
Why You'll Love This Job:
Here’s How We Support You:
If You Are:
Then, we encourage you to apply and join the Brightway Living & Learning team!
When you join our team, you become part of the Brightway Living & Learning Family!
Brightway Living & Learning is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per hour
Benefits:
Work Location: In person
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