The Role

What You'll Do

• Manage customer success for a portfolio of key accounts
• Support consulting engagements in alignment with other Veeva application implementation projects leading workshops, performing data analysis, and authoring final project deliverables
• Analyze customer curricula structure, training assignment strategy, and assignment data to determine optimization efforts in line with Veeva Training LMS functionality and capabilities
• Maintain a continued level of subject matter expertise on Veeva Training Solutions functionality, capabilities, and content library in line with Veeva’s release cycle
• Provide thought leadership and direction to field-facing teams including creating and maintaining relationships with executive leadership
• Manage all training assets including version control, customer distribution, and ongoing updates
• Coordinate resources across the customer lifecycle from sales to delivery and beyond delivering projects on time
• Build relationships with customers to gather feedback and figure out what their pain points are and what existing training assets need to be improved
• Support marketing activities such as recording videos, presenting webinars, editing website content, attending conferences, and more
• Serve as an evangelist in the space by presenting at industry conferences, leading webinars, and authoring content for industry publications
• Engage with communities of practice, and manage relationships with partners

Requirements

• Willingness to travel 20-30%, primarily in the US (when possible)
• Demonstrated experience in a GxP-regulated environment (e.g., pharma, biotech, medical devices)
• Hands-on experience with curriculum development, Learning Management System (LMS) administration, and training program strategy in a GxP environment
• Excellent verbal and written communication, interpersonal, and presentation skills
• Driven self-starter; able to work independently
• Experience communicating with and managing expectations for stakeholders at multiple levels, from project teams to leadership
• Proven experience managing or playing a key role in large-scale, cross-functional projects (e.g., new system implementation, facility startup, major process overhaul)
• Bachelor’s Degree

Nice to Have

• Experience in consulting or project implementation
• Degree in instructional design or other adult learning focused areas
• Strong knowledge of GxP Quality System processes
• Experience with software solutions used by Quality Assurance and Manufacturing in the pharma/biotech and/or medical device/diagnostics sectors
• Quality Management Systems (QMS), Laboratory Information Management Systems (LIMS), Manufacturing Execution Systems (MES), Product Lifecycle Management (PLM) experience
• SaaS/Cloud solutions and software technology experience

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $95,000 - $145,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.