Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Apprentices will be joining a technology apprenticeship program, which is designed to introduce associates with little to no work experience to technology roles. The role is created to provide on the job training and build skills as an apprentice. Length of employment is pre-established for a set period of time. Work assignments are well defined with a high degree of supervision and direction provided.

Apprentices may provide analytical and technical skills to support the design, development, implementation of technology solutions to support our clients and manage risk. Apprentices are responsible for delivering innovative capabilities in a team environment, as well as leveraging skills, background, and interests for a specific group within technology lines of business participating in the program. This role may perform commoditized activities which may include monitoring, managing events, servicing requests and engineering. Key responsibilities may include assisting with network, systems, applications, access requests and production support or security engineering.

Responsibilities may include:

• Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain
• Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members
• Open triage bridge lines and updates bridge boards, engaging teams as required
• Maintains solutions that align to security, redundancy and archiving of blueprints and strategies
• Owns event management and fulfillment items such as password resets and reporting requests
• Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
• Writes and maintains documentation such as scripts and instructions and supports change activities

Required Skills

• Must be a recent graduate or current participant with partnering technical training program NPower, Road to Hire or Per Scholas or must be a current Community College student or recent Community College graduate
• Highly organized self-starter who can deliver results with minimal direction
• Strong work ethic and ability to work in a fast-paced environment
• Teamwork oriented
• Demonstrated problem solving abilities
• Commitment to learning and building a technical and business skill set
• Ability to communicate clearly and effectively with both technology/development and business partners
• Solid grasp of how technology interacts with other technology
• Ability to build relationships and work effectively across multiple business partners

Shift:

Hours Per Week: