Summary of Essential Functions:

• Performs assigned clerical tasks including but not limited to completing assigned WQ’s and support of Customer Service Team.
• Must be capable of handling patient calls as well as making patient call to obtain information needed to complete assigned tasks.
• Must have the capability to listen to directions well and ask questions if needed.
• Must have the skills to copy documents effectively and with accuracy as well as well as handle a variety of special projects for the Collections Department with great time sensitivity. Capability to file all documents and abiding by Hospital and Department Confidentiality.
• Performs assigned clerical tasks including but not limited to directing or answering inquiries from patients, patient families, and visitors.
• Complete processing of assigned WQ’s accurately according to processes.

Educational Requirements:

• High school graduate or equivalent.
• Over one year up to and including two years which may be obtained by any combination of the following: vocational training, related experience and/or job training.
• Must be able to communicate effectively in English, both verbally and in writing.

Qualifications/Knowledge/Skills/Abilities:

• Required to work a 40-hour work week schedule Monday – Friday 8:00 – 4:30.
• Requires the use of office equipment to include computer terminals, telephone and telephone headsets, copier, 10 key adding machine and fax machine.
• Ability to communicate with other persons effectively and courteously over the phone and in person. Demonstrates patient, tact, and persistence to obtain required information for positive results.
• Diplomacy and professional attire are required in daily contact with public and patients.
• Must be able to prioritize work according to oral and written instructions using good organizational skills and sound judgment.
• Typing at least 40 WPM ensuring correct grammar and spelling when documenting account actions.
• Basic understanding of debits and credit for account charging and adjustment posting.
• Positive customer service skills required.
• Contribute to a team concept for maximum effectiveness and productivity.

Duties and Responsibilities:

• Completes assigned WQ’s timely and accurately for account processing.
• Covers coworkers’ lunch daily and coordinates schedules for available times.
• Responds to outside provider request for demographic information.
• Responds timely to request from coworkers on patient request for itemized bills.
• Helps with distribution of voicemails as needed.
• Performs all other tasks/responsibilities as necessary.