Sales Director

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Sales Director plays a critical role within the In-Venue Sales Organization as they will be responsible for driving and managing the sales efforts within their assigned hotel. This position will act as the Pinnacle Live sales leader within the hotel, with a focus on building hotel relationships, surpassing sales goals, and facilitating collaboration among the Pinnacle Live and hotel sales teams. The Sales Director is highly influential and is responsible for driving the short- and long-term growth and profitability.

Essential Functions

• Enforce the Catalyst Sales Process for all hotel leads as directed by the National Director of Sales.
• Responsible for having a deep knowledge of Pinnacle Live’s products and offerings while displaying a passion for learning and understanding new technologies.
• Communicate & collaborate effectively with the Venue Director on day-to-day responsibilities, service and client issues, hotel relationships, and management of the Sales Managers if applicable.
• Communicate & collaborate effectively with the National Director of Venue Sales on sales funnel management, sales strategies, and CRM management.
• Represent Pinnacle Live and the hotel during site visits, planning meetings, and pre-convention and debrief meetings when applicable.
• Hire, manage, and continual development of the Sales Manager staff and ensure they are delivering “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Responsible for generating and revising scope of work, quotes, proposals, and contracts based on the needs of large-scale hotel leads requiring AV products and services.
• Stay attuned to the Sales Managers’ needs and have an open line of communication for them.
• Stay attuned to the needs of the Hotel Sales Team, keeping an open line of communication for them.
• Coordinate with the Operations department to ensure successful events for our clients.
• Provide and measure accurate revenue forecasts for the sales team and leadership.
• Use creativity and collaboration to explore profitability, revenue opportunities, and client retention.
• Responsible for selling profitable business that aligns with budget expectations, forecasting, reporting to support P&L efforts and should have a working understanding of a how a P&L works.
• Manage accurate and timely billing of events and clients through the sales team.
• Perform other duties as assigned.

Supervisory Responsibilities

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience

• Bachelor’s degree in business or related field or equivalent experience
• Minimum of five (5) years’ experience in an audio-visual systems sales leadership role
• Minimum of five (5) years’ experience in a customer service facing role
• Minimum of three (3) years’ experience in a sales management role
• Strong business communication, presentation, and writing skills
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and Progress
• Exceptional relationship builder, internally and externally
• Production and Staging experience within a hotel, venue, convention center, or traveling organization is required
• Scenic and Décor experience is required
• Rigging, Electrical, and Exhibit experience is required

Required Skills & Knowledge

• Experienced and passionate manager; excellent leadership skills
• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Highly skilled at project management; proven success working in a fast-paced environment
• Thrives in fast-paced environments, is flexible, and able to adapt to changing scenarios
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Ability to work within a fast-paced and evolving dynamic, welcoming change and navigating conflicting priorities when applicable

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.