The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.
Key Responsibilities include:
ESSENTIAL FUNCTIONS:
REQUIRED QUALIFICATIONS:
System Requirements:
Physical and Technical Requirements:
Education and Knowledge:
Communication Skills:
Technical Proficiency:
Customer Service and Problem-Solving:
Professional and Personal Qualities:
Additional Requirements:
DESIRED QUALIFICATIONS:
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.
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