Client Concierge | Divorce With A Plan (Remote/Flexible)

Make a Real Difference

Every client deserves to feel heard, supported, and confident. As the Client Concierge, you’ll own the client experience from day one, building trust, reducing stress, and keeping clients aligned with their goals.

About Us

Divorce With A Plan is a modern family law firm helping clients navigate divorce and child custody matters with clarity, purpose, and long-term focus. We empower clients to make informed decisions during some of the most personal and stressful times of their lives, keeping their goals and their family’s future front and center.

The Role

As the Client Concierge, you are the heart of the client experience. You will guide clients from onboarding to case closure, ensuring they feel supported, informed, and confident every step of the way. This is a non-legal role, but strategically critical—your work directly impacts client satisfaction, retention, and engagement.

Who You Are

• Calm, empathetic, and emotionally intelligent under pressure
• Skilled listener who asks thoughtful, purposeful questions
• Confident setting boundaries while keeping clients supported
• Highly organized and able to manage multiple client relationships
• Able to explain complex processes clearly and reassuringly
• Motivated to drive client satisfaction and long-term engagement

Apply Now

If you thrive on building trust, guiding clients through complex processes, and making a meaningful difference, submit your resume and a brief cover letter explaining why you’d be a great fit for this role.

$26.44 - $28.85 hourly

You will:

• Serve as the primary non-legal contact for clients, answering questions and guiding them through the process
• Conduct milestone check-ins and value alignment conversations
• Track client progress, deadlines, and communications in our case management system
• Identify and resolve client concerns, escalating only when necessary
• Collaborate with attorneys, paralegals, marketing, and client success teams
• Help clients see the value of our services, fostering retention, engagement, and referrals

Requirements

• 2+ years in client service, account management, or client success (law firm experience a plus)
• Bachelor’s degree preferred (communications, business, legal studies, or similar)
• Excellent verbal and written communication skills
• Experience with CRM or case management systems (Clio Manage preferred)
• Experience with Google Workspace
• Ability to handle sensitive, high-stress client interactions professionally

Benefits/Why Work Here

• Fully remote. We serve clients across the entire state of Maryland. You work from wherever you work best.
• A firm that builds systems so clients get a consistent experience. You will have scripts, checklists, escalation protocols, a daily structure, and technology supporting you from day one.
• Direct impact you can measure. Your collections rate, your AR percentage, the client feedback you surface: you will see exactly how your work makes a difference for real people going through real situations.
• Training on the Maryland Rules of Professional Conduct as they apply to billing. This gives you compliance knowledge that transfers to any law firm career and ensures every client interaction meets the standard.