Systems Administrator

Location: Wilmington, NC (On-site)

At EKOS Software, our mission is clear - we strive to provide retail-caliber tools to customers in the fuel industry through technology, experience, and education. Pioneering fuel management software is our passion. We are constantly updating and refining our software, and we pride ourselves on delivering knowledge and power to our customers - that’s where you come in!

EKOS is seeking a highly skilled and proactive Systems Administrator to support and optimize our internal systems, infrastructure, and end-user environments. This role blends technical support, system management, production infrastructure ownership, and operational excellence, ensuring secure, reliable, and scalable IT systems across the organization. This individual will serve as a key technical resource for infrastructure initiatives, application deployments, and core system operations, partnering closely with leadership and engineering teams.

Key Responsibilities

Core Systems & Platform Ownership

• Own the health, availability, and performance of internal infrastructure and critical business systems
• Serve as a primary technical resource for production systems, application rollouts, and infrastructure changes
• Partner with engineering and product teams to support application hosting, upgrades, and integrations
• Participate in system design discussions, architecture reviews, and technology selection·

Systems Administration

• Manage and maintain Office 365/Azure environments, including Entra ID, Conditional Access, MDM, user provisioning, permissions, and lifecycle management
• Administer Windows Server 2019 and 2022 environments including performance tuning, capacity planning, patching, antivirus, and lifecycle management
• Support and maintain Active Directory (on-prem) and hybrid identity management processes, including Group Policy and authentication systems
• Lead and execute patch management strategies across servers, and cloud services

Monitoring, Reliability & Incident Response

• Monitor, troubleshoot, and resolve system events, alerts, and infrastructure issues in a timely and professional manner
• Design, maintain, and improve monitoring, alerting, and logging systems for proactive health management
• Respond to and lead troubleshooting of system incidents, outages, and performance issues
• Perform root cause analysis (RCA) and implement preventative and corrective actions

Systems & Infrastructure Responsibilities

• Implement, verify, and document backup and disaster recovery processes, including periodic restore testing
• Observe system metrics and logs to proactively identify and resolve performance or reliability issues
• Ensure endpoints, systems, and services comply with internal security and operational standards
• Support deployment, upgrade, and maintenance of internal and customer-facing applications
• Assist with rollout of new technologies (MDM, endpoint security, SaaS tools, infrastructure upgrades)

Automation & Configuration Management

• Develop and maintain automation using PowerShell, Bash, Python, or Ansible
• Standardize configurations through Infrastructure-as-Code and configuration management practices
• Validate system changes through testing and controlled rollouts

Security & Compliance

• Assist CIO with security strategy and operations
• Implement and maintain security controls across endpoints, servers, and cloud systems
• Support vulnerability management, patching programs, and endpoint/cloud security
• Assist CIO with SOC 2 compliance, including audit coordination, evidence collection, and remediation tracking
• Contribute to identity & access management and security policy enforcement

Documentation & Process Improvement

• Develop, maintain, and improve documentation for systems, processes, and services
• Create and refine standard operating procedures (SOPs) to improve team efficiency and consistency
• Record problems, resolutions, and knowledge articles within internal tools and systems
• Follow existing documentation while applying critical thinking to identify improvements and gaps

Collaboration & Teamwork

• Work closely with cross-functional teams to deploy, optimize, and scale systems
• Communicate technical concepts clearly to non-technical stakeholders
• Support onboarding and mentoring of team members through documentation and knowledge sharing
• Operate independently, managing priorities and initiatives with minimal supervision
• Act as a technical partner to leadership on infrastructure and operational strategy

Qualifications

• 3-7 years of experience in systems administration, infrastructure engineering or related technical roles
• 3-7 years managing Office 365/Azure tenants and Active Directory environments
• Able to use one or more of the following: Powershell, Bash, Python, Ansible
• Working knowledge of networking fundamentals (DNS, DHCP, and routing)
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced SaaS environment
• Excellent communication and documentation skills

What We Offer

• A collaborative, supportive team environment
• Medical and vision insurance with company covering 100% of employee costs
• Dental insurance
• Company provided group life & AD&D insurance
• Company provided short and long-term disability insurance
• Company paid parental leave
• 401(k) with up to 5% match
• Generous paid time off, including 10 paid holidays, 10 days of vacation, and 5 days of sick time
• Company paid gym membership at Axis Gyms in Wilmington, NC
• Opportunities for growth and promotion from within
• Competitive compensation package

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person