• Execute strategic account plans focused on client retention, growth and expansion; work with Magnit and client teams to put those plans into action.
• Serve as the primary point of contact for sponsors and stakeholders of the program.
• Leverage deep knowledge of all Magnit product lines to develop new client growth strategies.
• Support pricing, renewal, and SOW discussions in collaboration with legal and finance to ensure commercial success.
• Proactively identify client needs and opportunities for upselling and cross-selling Magnit solutions and services.
• Support complex sales processes, collaborating with operations, product, and design teams to create and implement custom solutions that address nuanced client needs.
• Manage and grow assigned accounts by introducing new services, expanding program reach, and maximizing client satisfaction.
• Cultivate strong, consultative relationships with client decision-makers, positioning Magnit as a value-added strategic partner.
• Deliver ongoing business value by advising clients on talent market trends, benchmarks, and program optimization strategies (in conjunction with operations leaders).
• Ensure all client interactions, opportunities, and engagement milestones are tracked in CRM tools.
• Partner closely with other Magnit teams serving the client to drive customer satisfaction.
• Capture product integration needs between client systems and VMS, partnering with internal teams, such as GBS Delivery, to address requests.
• Collect product enhancements to address client needs, collaborate with internal teams to implement enhancements, and provide ongoing communications to client.
• Serve as subject matter expert to liaison and/or communicate client business requirements for migration activities, reporting needs, and standard enhancement releases in partnership with GBS and Product.
• Manage supplier relationships associated with your account, delivering performance scorecards and addressing issues.
• Support creation and delivery of client quality business reviews.

• Bachelor’s degree
• 3-5 years of experience in program management, client services, or enterprise account delivery
• Proven track record of driving double digit revenue and services growth on large, complex Enterprise accounts
• Strong consultative sales skills with a focus on identifying needs and offering tailored solutions
• Experience in building and nurturing long-term, strategic client relationships that convert to meaningful expansion in partnership
• A history of working in highly cross-functional environments, across multiple teams at clients and internally, to drive towards account expansion
• Strategic thinking, negotiation skills and complex problem-solving skills
• Experience working in staffing, HR, consulting, or contingent workforce industries

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