Friedman’s Home Improvement is seeking a hands-on Applications Manager to own, lead, and continuously improve the enterprise applications that power our retail, supply chain, and digital operations. This is a working manager role ideal for a technically strong leader who enjoys coding, problem-solving, mentoring a small team, and partnering closely with the business to deliver measurable impact. This role is on site four days a week, remote one day a week.

This role blends technical depth, people leadership, and operational excellence. You will be accountable for the reliability, scalability, and performance of core systems including Dynamics 365 Finance & Operations, eCommerce (Sana Cloud Commerce), Retail POS, Warehouse Management, and Business Intelligence platforms.

The ideal candidate thrives in a lean, fast-paced environment, leads with curiosity and empathy, and embraces agile delivery, observability, automation, and software reliability engineering principles to reduce toil and create durable systems.

Top 5 Non-Negotiables:

To be successful in this role, you must bring:

• Hands-on (coding) experience with Microsoft Dynamics 365 Finance & Operations or other leading ERP platforms such as SAP S/4HANA or Oracle Fusion.
• Hands-on engineering leadership with strong understanding of observability, monitoring, and automation
• Power BI and data warehouse experience, with a track record of driving data-informed decisions
• Proven ability to lead and develop a small, high-performing technical team while remaining technically hands-on
• Exceptional communication and relationship-building skills, fostering accountability, collaboration, and continuous improvement across business partners

What You’ll Do

Application & Platform Leadership

• Own the end-to-end enterprise applications portfolio, including D365 F&O, eCommerce (Sana Cloud Commerce), POS, Warehouse Management, BI, and integrated corporate systems
• Ensure high availability, performance, scalability, and security across all platforms
• Lead application upgrades, releases, and vendor-delivered enhancements with strong change-management discipline

Hands-On Technical Execution

• Act as a hands-on technical leader, designing, configuring, coding, and supporting enhancements and integrations—especially within Dynamics 365 F&O
• Drive automation of repetitive tasks using tools such as Power Automate, RPA, or Copilot to reduce manual effort and operational friction
• Lead root-cause analysis and implement durable fixes to improve system stability and reliability

Data, BI & Decision Enablement

• Own Power BI, Power On, and reporting ecosystems, ensuring data accuracy, governance, and performance
• Partner with business leaders to translate data into actionable insights, dashboards, and KPIs
• Oversee data pipelines, warehousing, and analytics capabilities that support enterprise decision-making

Agile, SRE & Continuous Improvement

• Apply agile methodologies to prioritize work, deliver iteratively, and adapt quickly to changing business needs
• Champion observability and SRE practices to proactively detect issues, optimize performance, and improve uptime
• Continuously identify opportunities to improve processes, tooling, and system efficiency

People & Partner Leadership

• Build, mentor, and lead a lean, high-performing team of Application Specialists
• Foster a culture of ownership, accountability, collaboration, and technical excellence
• Manage vendor relationships to ensure delivery against timelines, budgets, and service-level expectations
• Partner closely with functional leaders to align technology solutions with business outcomes

Financial & Operational Stewardship

• Provide accurate budgeting, forecasting, and cost management for application initiatives and vendor services
• Support special projects and strategic initiatives aligned with Friedman’s business goals

Education & Experience

• Bachelor’s degree in Computer Science or related field or 8+ years of equivalent professional experience
• 6+ years of hands-on experience with Dynamics 365 Finance & Operations
• 4+ years in retail or omnichannel environments
• Experience supporting Business Intelligence, data modeling, ETL, and analytics platforms
• Microsoft certifications (strongly preferred):
• Dynamics 365 Finance & Operations Apps Solution Architect Expert
• Dynamics 365 Finance Functional Consultant Associate
• Remote work one day a week

Required Qualifications

• Deep technical and functional expertise in D365 F&O, including architecture, customization, integrations, and troubleshooting
• Experience with Power BI, Power On, data warehousing, ETL pipelines, Azure Synapse or similar platforms
• Strong familiarity with Agile, DevOps, and SRE practices, including observability tools (e.g., Azure Application Insights)
• Proven success translating business needs into scalable technical solutions
• Demonstrated ability to lead, coach, and grow a technical team while remaining hands-on
• Strong project management skills and experience leading cross-functional initiatives
• Excellent written and verbal communication skills—able to explain complex technical concepts in clear, business-friendly terms
• Highly organized, detail-oriented, and process-driven, with a mindset of continuous improvement
• Customer-focused with strong follow-through and ownership mentality

Why Friedman’s

At Friedman’s, technology directly supports the people and operations that serve our communities. This role offers the opportunity to make a visible impact, work closely with business leaders, and build resilient systems that support a growing, values-driven organization.

Job Type: Full-time

Pay: $150,000.00 - $180,000.00 per year

Experience:

• Microsoft Dynamics 365: 4 years (Required)

Work Location: In person