This is an entry level Engineer
REQUIRED: Engineering or Engineering Technology degree
100% onsite in Toledo, OH
Role Summary
This role represents the Voice of the Customer within the assembly plant by monitoring quality performance, analyzing customer feedback, and leading actions to improve product quality as it pertains to electrical or electronic issues with vehicles. The position focuses on preventing electrical defects, and resolving electrical issues, based on customer feedback and the relate this information back to the plant to be proactive for new vehicle launches.
30 day+ training. Working to support vehicle launches.
Key Responsibilities (this role is focused on Electrical root cause analysis)
- Monitor and manage customer quality data (warranty claims, field issues, KPIs)
- Identify trends and lead root cause analysis for recurring or major quality problems
- Drive corrective actions and continuous improvement initiatives
- Manage and resolve serious issues such as:
- Recalls
- Customer satisfaction concerns
- Warranty escalations
- Work closely with engineering, manufacturing, and quality teams to improve processes
- Ensure defects are properly identified, tracked, and prevented from leaving the plant
- Support process controls (FMEA, control plans, standard work)
- Lead risk assessments for product and process changes
- Present quality performance and improvement plans to leadership
- Support plant operations by addressing complex quality concerns on the shop floor
- Take action when needed (e.g., stop production or hold vehicles) to protect quality
Requirements
Education - Bachelor’s degree in Engineering (Mechanical, Electrical, Electronic Technology or related field)
Experience & Skills- 3 month internship (entry level)
- Experience in manufacturing or quality engineering
- Strong data analysis and problem-solving skills
- Familiarity with quality tools (e.g., FMEA, root cause analysis, control plans)
- Ability to manage multiple projects in a fast-paced environment
- Strong communication and presentation skills
- Comfortable working on the shop floor and with cross-functional teams
- Proficient with Microsoft Office or Google tools
Pay: $26.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person