The Apprenticeship Support Specialist works closely with the Apprenticeship Coordinator to help apprentices succeed throughout their journey in a NYSDOL SAA-approved multiple employer apprenticeship program spanning 10 skilled trades. This role provides hands-on support by monitoring apprentice progress, assisting with education and training paperwork, and supporting day-to-day program administration.

Apprentice Support & Engagement

• Support the Apprenticeship Coordinator in monitoring apprentice progress, including OJT hours, task competencies, attendance, and related instruction completion.
• Identify barriers to success and escalate concerns to the Apprenticeship Coordinator for coaching or intervention.
• Assist with orientations, progress evaluations, and milestone celebrations.
• Once training is complete, the goal is to serve as a supportive secondary point of contact for apprentices, helping answer questions and provide guidance related to program expectations

Training & Instruction Support

• Help coordinate related instruction with training providers and employers to ensure timely and effective delivery per NYSDOL trade outlines.
• Track apprentice attendance, performance, and grades, and assisting with class enrollment, provide updates to the Apprenticeship Coordinator.
• Assist apprentices in accessing learning resources and overcoming instructional challenges.
• Assisting with class enrollment

Administrative & Data Support

• Maintain accurate records of apprentice progress, including OJT logs, related instruction attendance, and milestone tracking.
• Assist in preparing program materials, handbooks, and communications for apprentices.
• Support scheduling of orientations, training sessions, and evaluations.
• Aid in compiling reports for internal staff, employers, and regulatory partners as directed by the Apprenticeship Coordinator.

Education Requirement:

• High School diploma or equivalent required.
• Associate’s degree preferred.

Experience Requirement:

• 1–2 years of experience in administrative support, customer service, or education-related programs required.
• Experience in workforce development, program coordination, or skilled trades preferred.

Skills & Competencies:

• Proficiency in Microsoft Office, with strong Excel skills preferred, as well as experience using databases and software such as Adobe Acrobat.
• Strong organizational, communication, and multitasking skills.
• Attention to detail with follow-through on tasks.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person