The Junior Systems Engineer serves as an Escalations Level 2 technical resource within our managed services organization, providing advanced troubleshooting, administration, and technical support across multiple client environments.

This role handles issues that require deeper technical knowledge, elevated administrative access, or coordination across multiple systems or users. The Junior Systems Engineer is expected to take complete ownership of assigned tickets, identify recurring issues, document solutions, and escalate appropriately when an issue presents a security, stability, or architectural risk.

This is a client-facing position requiring strong technical judgment, clear communication, disciplined documentation, and the ability to work effectively in a fast-paced MSP environment.

Technical Qualifications

Certification Requirements
Candidates must possess at least three of the following, or an equivalent certification:

A candidate without a current certification may be considered when they have equivalent hands-on experience and agree to obtain an approved certification within the first six months of employment.

Preferred Certifications

Professional Qualifications

Performance Expectations
Success in this role will be measured by:

Education and Other Requirements