ESSENTIAL EXPECTATIONS

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONPOSITION EXPECTATIONS

Position Summary

The Training Manager is responsible for overseeing the Goodwill Workforce Readiness Academy. This position leads the development, coordination, execution, consistency, and operational effectiveness of foundational training programs designed to prepare newly hired team members for successful integration into the workplace.

The Training Manager ensures training programs align with organizational standards, operational expectations, safety requirements, competency models, and Goodwill’s mission-driven culture. This position oversees trainers, maintains training consistency across locations, monitors program effectiveness, and partners closely with Operations and Human Resources to support workforce readiness, retention, productivity, and operational excellence.

Responsibilities

Program Management

• Oversees the daily operation of the Goodwill Workforce Readiness Academy/ Centralized Onboarding and Job Readiness Program
• Coordinates training schedules, trainer assignments, performance feedback, and trainee processes
• Ensures standardized execution of training curriculum across all training environments
• Maintains consistency in training materials, evaluations, and operational expectations
• Manages and assists in developing and revising training curriculum, e-learning, videos, manuals, SOPs, and job aids and validating content with subject matter experts
• Ensures training remains aligned with operational workflow and business needs
• Ensures operational training execution at all sights and through directives, processes and special projects
• Pilot tests materials and revise based on feedback

Trainer Oversight

• Supervises and supports trainers and support personnel assigned to Workforce Readiness Academy locations
• Conducts trainer coaching, calibration, and quality reviews
• Ensures trainers follow established training standards and evaluation procedures
• Oversees and assists with train-the-trainer initiatives and trainer certification processes
• Monitors trainer effectiveness and provides corrective guidance when necessary
• Ensures hands-on training stations are properly organized, equipped, and operational
• Monitors training flow, engagement, and trainee participation
• Reinforces safety standards and operational procedures throughout training
• Coordinates with operational leadership regarding workflow expectations and skill development
• Participates in hiring, coaching, and developing trainers

Competency & Readiness Validation

• Oversees competency-based evaluations and foundational readiness assessments
• Prepares and reviews training documentation and readiness determinations for accuracy and consistency
• Ensures manager proficiency checklist processes are completed appropriately
• Partners with store and operational leadership regarding trainee progress and reinforcement needs

Reporting & Program Analytics

• Tracks and reports training metrics including:
  • Readiness rates
  • Retention trends
  • Manager satisfaction
  • Training completion
  • Productivity indicators
  • Safety trends
• Identifies trends, development needs, and opportunities for continuous improvement
• Provides regular program updates and operational insights to leadership

Operational Readiness

• Conducting development opportunities analysis, skills assessment, compliance analysis
• Monitors and reports on operational effectiveness, workflow, performance, key indicators and workplace trends

Culture & Team Member Experience

• Reinforces Goodwill culture, mission, competencies, work with purpose, and operational standards throughout training
• Creates a professional, engaging, and supportive learning environment
• Promotes accountability, consistency, professionalism, and safety

Other Duties As Assigned

• Manages or assists in any other projects or tasks as determined by management

COCY EXPECTATIONS

Core Competencies

Job Specific Competencies

Position Success Indicators

Success in this position may be measured through:

• Training consistency
• Readiness validation accuracy
• Early retention improvement
• Manager satisfaction
• Safety performance
• Trainer effectiveness
• Operational readiness outcomes

Education, Experience and Requirements

Required

• High school diploma or equivalent required
• Minimum of three (3) years of leadership, supervisory, training, or operational experience
• Experience coaching, developing, or training team members
• Experience working in fast-paced operational environments
• Experience enforcing workplace standards, safety expectations, and accountability

• Strong verbal and written communication skills
• Ability to present in a classroom setting
• Ability to effectively facilitate hands-on training
• Ability to provide coaching, corrective feedback, and reinforcement
• Strong organizational and time management skills
• Ability to manage multiple priorities and training schedules simultaneously
• Ability to evaluate performance consistently and objectively
• Ability to maintain professionalism and confidentiality
• Ability to work collaboratively with Operations, HR, and leadership teams
• Ability to reinforce safety standards and operational procedures
• Basic computer proficiency, including Microsoft Office and operational systems

Environmental Factors

• Ability to travel to various locations all year around

Physical Factors

Ability to be mobile for extended periods

Ability to lift, push, and pull merchandise or training materials up to 50 pounds as needed

Ability to demonstrate operational tasks and safety procedures

Ability to work in outdoor, warehouse, office and retail environments

• High school diploma or equivalent required
• Minimum of three (3) years of leadership, supervisory, training, or operational experience
• Experience coaching, developing, or training team members
• Experience working in fast-paced operational environments
• Experience enforcing workplace standards, safety expectations, and accountability

• Strong verbal and written communication skills
• Ability to present in a classroom setting
• Ability to effectively facilitate hands-on training
• Ability to provide coaching, corrective feedback, and reinforcement
• Strong organizational and time management skills
• Ability to manage multiple priorities and training schedules simultaneously
• Ability to evaluate performance consistently and objectively
• Ability to maintain professionalism and confidentiality
• Ability to work collaboratively with Operations, HR, and leadership teams
• Ability to reinforce safety standards and operational procedures
• Basic computer proficiency, including Microsoft Office and operational systems