Job Title: Implementation Project Manager
Department: Administration

Reports To: General Manager
FLSA Status: Temporary / Non-Exempt

Education: Bachelor’s degree in business administration, Project Management, Information Systems, Human Resources, or a related field preferred.

Experience: Minimum of five years of project management, implementation, systems deployment, or related experience. Experience working with SaaS platforms, CRM systems, vendor coordination, and cross-functional teams is strongly preferred.

Work Schedule: Temporary position with a schedule of Monday, Wednesday, and Friday. Hours TBD. This role may require attendance at meetings, operational set-ups, training sessions, and occasional as needed.

Work Location: This position is a fully on-site position. Candidates must be able to work from the designated work location during scheduled business hours.

The Implementation Project Manager is responsible for leading the planning, execution, and delivery of projects involving the deployment of the North Star system, related processes, and vendor-supported service implementation for internal teams. This position ensures projects are completed on time, within budget, and in compliance with quality, contractual, and regulatory requirements.

• Knowledge of project management methodologies such as Agile, Waterfall, and system implementation best practices.
• Ability to manage vendors, coordinate procurement-related activities, and maintain productive working relationships across departments.
• Experience with process design, software implementation, workflow improvement, and change management.
• Strong organizational, analytical, problem-solving, communication, and leadership skills.
• Ability to manage multiple priorities, meet deadlines, and work collaboratively in a cross-functional environment.

Preferred certifications include PMP, PMI, CAPM, ECFC, CTP, EPIC, or other relevant project management or systems implementation credentials.