• Ensure all assigned quotations are created within timeframe defined by both PRO Service and customer expectations.
• Produce drawings for parts manufacturing or repair.
• Ensure all shipments are scheduled to meet customer requirements.
• Provide customer support and follow ups in conjunction with Sales team.
• Recommend upgrades and support Sales team with problem solving and solutions for Customers.
• Responsible for receiving jobs, entering and completing all required data for entry.
• Provide production and engineering support to Shop.
• Follow all jobs to ensure all buyouts and subcontracting work is received by due date.
• Negotiate with subcontractors and provide details specifications.
• Monitor and ensure subcontractor quality.
• Communicate daily with Facility General Manager on ongoing jobs and quotes.
• Follow established ISO 9001, ITT EHS, and other guidelines as required.
• Contribute to facility goals for safety, cost savings, and quality/cost of poor quality (rework).
• Support Customer needs and hot jobs with occasional after hour and weekend response.

• Excellent communication and interpersonal skills to interact effectively with diverse client group.
• Ability to troubleshoot in-depth issues with rotating equipment.
• Ability to read, analyze, and interpret pump drawings.
• Ability to anticipate and solve practical problems and resolve issues.
• Self-starter with the ability to work both independently and within a team.
• Ability to effectively communicate ideas and properly describe problems and solutions.
• Ability to effectively handle multiple tasks, time management, and prioritization skills.
• Well-developed planning, organization, analytical, and decision-making skills
• Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills.
• Ability to apply good judgment, strong work ethic, and integrity on the job.
• Proficient in relevant PC skills.

• 5+ years of related experience is required.
• Practical, working experience with repair or service of pumps and other rotating equipment.
• Proficient in Autocad 2000 or Version 12 (or later).
• Proficient in MS Access.

• Extensive experience with rotating equipment, pump mechanics, and hydraulics
• Experience repairing rotating equipment and repairing techniques

• BS in Mechanical Engineering or related field. Equivalent education and experience will be considered.

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