The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

The Telephonic Interviewer LPN position performs telephonic interviews for clients who have applied for insurance. We are seeking individuals that can work between the hours of Monday-Friday 11a-8p or 12p-9p CST. Training would be for the first 2 weeks from Mon-Fri, 8a-4:30p CST.

TELEPHONIC INTERVIEWER LPN RESPONSIBILITIES
1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
3. Uses pre-determined follow-up questions needed for a thorough collection of data.
4. Gives concise, accurate documentation on client's health history.
5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
6. When necessary, tactfully refocuses applicants who wander off the subject.
7. Completes all interviews in a timely manner, according to department guidelines.
8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
9. Maintains a minimum 96% quality standard on all telephonic interviews.
12. Other duties that are assigned.

Telephonic Interviewer LPN Minimum Qualifications
* Valid and current LPN license
* Education: high school diploma/GED
* Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
* Must type at least 40 words per minute.
* Basic functional math skills.
* Performs work accurately and efficiently under deadline pressures.
* Heavy telephone contact with both customers and internal company staff.
* Heavy keyboard and computer use.

Telephonic Interviewer LPN Preferred Qualifications
* Education: Associate's Degree or Bachelor's Degree in Business Administration.
* 2 years of nursing experience.
* Database experience preferred.
* 1-2 years of prior geriatric and/or mental health nursing and assessment experience.
* Work From Home (WFH) Employees must have high speed internet connectivity

The base pay for this position is starting at $25/hour depending on experience and qualifications

illumifin is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. illumifin will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program

Experience:

• Telephonic : 2 years (Preferred)

License/Certification:

• LPN (Required)

Work Location: Remote