• Maintain daily communication with Fleet, Bus, A&D, Venue Transport, Security, Logistics, and Client Services functions.
• Hold daily face-to-face meetings with TLO/TSLO to align on schedules, procedures, and driver management.
• Receive and inspect all vehicles before each shift, conducting driver briefings on daily activities and changes.
• Escalate issues immediately to ensure continuity of operations.

• Act as the primary point of contact for TLO/TSLO at the TBC or Venue Specific Team Hotel.
• Ensure compliance with Service Level Agreements (SLAs) and all FIFA transport policies.
• Coordinate with TLO/TSLO to maintain strict bubble-to-bubble operations.
• Ensure load zones are available and maintained for all team activities.
• Support drivers in resolving operational issues, escalating when required to depot or FIFA transport.
• Liaise with training site and hotel staff, ensuring readiness of signage, cones, and transport infrastructure.
• Submit daily reports on concerns, incidents, and operational performance to the Client Services Cluster Supervisor.

• Manage daily driver check-in/out and shift scheduling at the TBCH or VSTH.
• Ensure Standard Operating Procedures (SOPs) are correctly reflected in TMM and followed by staff.
• Secure and manage staging areas, load zones, and parking at the TBC and training site or VSTH.
• Oversee all aspects of TMM system management, including last-minute schedule or vehicle changes.
• Validate/facilitate driver training, conduct test runs, and ensure familiarity with routes.
• Supervise drivers during shifts, ensuring compliance with procedures, grooming standards, and readiness.
• Ensure all vehicles are properly maintained, fueled, branded, equipped with VAAPs, and operationally ready.
• Provide accurate driver and vehicle information as required.
• Manage rate card requests in collaboration with TLO/TSLO.
• Coordinate with the depot team for vehicle/driver issues, including intercity and convoy movements.
• Liaise with Bus/Fleet and TSLO for convoy planning on all movements.

• Act as the on-site coordinator for all team arrivals and departures via airports and FBOs.
• Communicate with FBO teams, ACS, and airport authorities for vehicle staging and tarmac access.
• Ensure drivers know approved routes, timings, and positioning for FBO operations.
• Guarantee all vehicles are in position at least 60 minutes prior to ETA and properly briefed.
• Coordinate security convoys, logistic trucks, and family/friends rate card vehicles when applicable.
• Liaise with ACS for live convoy tracking and resolve any discrepancies on site.
• Inspect and establish SOPs for first international arrivals and last international departures, training colleagues in all procedures.
• Coordinate media access and badging for first arrivals, ensuring compliance with FBO/media protocols.
• Stay onsite until after ETD to confirm successful departures or resolve contingencies.
• Any other duties that may be required.

United States

Mexico

Canada

• Bachelor’s degree in Event Management, Sports Management, Hotel Management, Project Management, Transport Operations, Logistics, or Hospitality, or equivalent experience.
• Knowledge of transport operations, guest services, or event logistics is an asset.

• Proven experience in Event transport, logistics, or operations, preferably at large-scale international events.
• Strong organizational skills with the ability to manage multiple stakeholders and staff under pressure.
• Experience supervising drivers, staff, or suppliers in a dynamic operational environment.
• Familiarity with transport systems (e.g., TMM) and airport/FBO procedures is a strong advantage.
• Experience working in a client-facing supervisory role within large-scale or high-profile events preferred.
• Strong interpersonal skills, proactive communication, and confidence in decision-making.
• Demonstrates the highest levels of integrity, professionalism, and commitment.
• Positive attitude, patience, and persistence in problem-solving.
• Strong cultural awareness and the ability to work in an international environment.

• Fluent in English. Spanish and/or French proficiency is a plus
• Spanish and/or French proficiency is a strong advantage given the tri-host nature of the tournament (USA–Canada–Mexico).
• Additional languages spoken by global client groups are a plus.

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools