Service Advisor

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

Customer Service Representative/Service Advisor - work from home.

Inbound Call Center - $19.00/hour.

You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:

• 8:00 am and 8:00 pm ET
• 7:00 am and 7:00 pm CT, or
• 6:00 am and 6:00 pm MT.

Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.

Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance.

We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring.

We also have advancement and growth opportunities available to employees.

DUTIES

JOB SCOPE

Performs role under direct supervision while following established procedures and department guidelines. Interacts regularly with providers, clients and internal departments to resolve inquiries and ensure customer satisfaction. Must maintain productivity, quality and attendance expectations while working independently in a remote environment.

COMPENSATION

The hourly rate for this position is $19.00 per hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Requirements: REQUIREMENTS

Minimum high school diploma or GED
Minimum 1 year customer service experience
Previous call center or telephone experience in similar environment and/or industry desired
Knowledge of proper phone etiquette
Knowledge of medical terminology desired
Communication (written, verbal, listening) organization, telephone, and data entry skills
Ability to work a flexible schedule to accommodate queues
Knowledge of medical and claim terminology is desired
Required licensures, professional certifications, and/or board certifications as applicable
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
Ability to effectively handle multiple tasks, prioritize and manage time in a fast paced environment
Ability to work independently as well as part of a team
Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.
Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
Ability to work full-time (40 hr.) work week with regular and consistent attendance
Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:
Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

#LI-KB1