Philadelphia, Pennsylvania
Job Summary

The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products. This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional.

Key Responsibilities
Troubleshooting issues to include mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions.
Delivering unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers.
Supporting incidents that range from various hardware and/or software issues with products, systems and interoperability issues
Identifying problem through to full resolution
Owning and managing the customer experience over the phone and web

Maximum Salary (US): 92000
Minimum Salary (US): 61000
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