• Review and credibly challenge internal responses to consumer complaints and potential issues from the operations team and guide them regarding a wide variety of regulatory requirements, including (but not limited to) credit reporting, disputes, bankruptcy, fair lending, UDAAP;
• Review customer complaints to identify root cause, analyze trends, and find opportunities for product and process improvements to fix recurring issues;
• Work with cross-functional partners to address compliance concerns and bring to senior management, when required;
• Assist with metrics reporting and provide input on process improvement;
• Support other key compliance and risk management projects, as needed.

• 3 to 5+ years of professional work experience in Compliance, Enterprise or Operational Risk, or Audit within a financial services company, Fintech, or regulatory agency;
• Inquisitive and proactive in proposing creative, effective solutions;
• Strong project management, critical thinking, time management, and analytical skills;
• Excellent verbal and written communication skills, with the ability to present sophisticated and critical issues;
• Strong curiosity about fintech and consumer financial protections.

Pay Grade - H

Equity Grade - 3

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $150,000

USA base pay range (all other U.S. states) per year: $88,000 - $138,000

Please note that visa sponsorship is not available for this position.

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