Overview:
The Staff Assistant II provides administrative and operational support for the department and serves as a primary point of contact for patrons, visitors, and clients. Incumbents in the Staff Assistant II position perform a variety of administrative support and customer service duties requiring knowledge of departmental operations, administrative systems, and software platforms. This position supports multiple staff members and assists with day-to-day office and operational functions.
Responsibilities:
Typical Functions
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Serves as the primary on-site, in-person contact for patrons, visitors, and clients by providing information, answering questions, and assisting with requests.
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Performs office duties including answering phones, directing calls to appropriate parties, responding to emails, data entry, filing, appointment coordination, and other general administrative duties as assigned.
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Provides administrative support to departmental staff through various operational and special projects, including but not limited to purchasing support, inventory management, record keeping, reporting, and data tracking.
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Coordinates and manages operational software platforms and tools including Paciolan, Clover, PayPal, Jotform, Canva, and other department systems as needed.
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Assists with payment processing, registrations, customer transactions, and reconciliation support through approved departmental systems.
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Creates, updates, and maintains forms, templates, communications, graphics, and other digital materials to support departmental operations and programs.
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Assists with maintaining organized records, databases, files, and documentation to ensure operational accuracy and efficiency.
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Coordinates communication between staff, patrons, vendors, and external partners regarding departmental operations and services.
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Maintains office and operational supplies and assists with purchasing and inventory tracking.
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May assist with website updates, marketing materials, event support, and departmental outreach efforts.
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Performs miscellaneous job-related duties as assigned.
Qualifications:
Minimum Qualifications
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Two years of experience in an office setting or an asociate degree is required; or an equivalent combination of education and experience.
Preferred Qualifications
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Experience working in a customer service or public-facing environment.
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Experience with platforms such as Paciolan, Clover, PayPal, Jotform, and Canva.
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Experience with administrative support, purchasing, inventory management, or event operations.
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Familiarity with university or organizational administrative processes.
Knowledge, Skills, and Abilities
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Skilled with computers and related software programs.
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Skilled with basic office equipment, including printers, copiers, and telephone systems.
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Good organizational and time management skills.
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Strong verbal and written communication skills.
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Ability to provide excellent customer service in a fast-paced, public-facing environment.
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Ability to handle sensitive and confidential business data and personal information.
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Ability to work independently and manage multiple projects simultaneously.
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Knowledge of administrative and office support procedures.
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Ability to learn and manage multiple operational software systems and platforms.
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Attention to detail and accuracy in record keeping and data management.
Required Documents:
Along with the online application, please attach:
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Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
**Document size may not exceed 10 MB.**
Advertised Salary: $45,000 ADA:
Work is primarily performed in an office and customer-facing environment. May require occasional evening or weekend work depending on departmental operations and events. May involve standing for extended periods and lifting light materials or supplies.
College/Department Highlights:
The Utah State University Bastian Agricultural Center (formerly known as the Salt Lake County Equestrian Center) is on 120-acres located at 2100 W 11400 S, South Jordan, UT in the Salt Lake valley. The Bastian Agricultural Center is committed to honoring and preserving agriculture in Utah and serving the citizens of the state. The center features an 85,000-square-foot arena and event center and hosts a variety of events including concerts, rodeos, sports tournaments and trade shows.
University Highlights:
Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.
USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.
Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.
Notice of Non-discrimination:
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Matthew Pinner
Executive Director
Civil Rights & Title IX Office
matthew.pinner@usu.edu
435-797-1266 | Old Main Rm. 401D
1475 Old Main Hill, Logan, UT 84322
Cody Carmichael
Title IX Coordinator
cody.carmichael@usu.edu
435-797-1266 | Old Main Rm. 402D
1475 Old Main Hill, Logan, UT 84322
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
303-844-5695| OCR.Denver@ed.gov
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov
