We are currently seeking an experienced Community Manager to join our team and manage our property located in near the Glendale , AZ area.

SUMMARY:

This position is primarily responsible for effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property, working with the upper management on company’s objectives, annual budget, and with corporate leadership to determine property operating objectives and plans to achieve them, developing the property team members to maximize performance, and taking a hands-on approach to any necessary duties to accomplish objectives as well as to facilitate the successful performance of others by performing the following duties personally or though subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Main job tasks and responsibilities. Will be responsible for the following tasks, but is not limited to.

· Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.

· Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.

· Performs light housekeeping as necessary.

· Physically walks and inspects property on a daily basis, check on vacant apartments.

· Completes move-in/move-out inspections with residents.

· Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.

· Utilizes the market information to make strategic decisions for the success of the property.

· Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.

· Demonstrates leasing techniques to the leasing office team and communicates expectations.

· Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.

· Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.

· Ensures daily safety logs are maintained.

· Communicates policy and procedure changes with community team members.

· Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.

· Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.

· Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.

· Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.

· Monitors individual team member performance and provides timely and constructive feedback.

· Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.

· Takes a hands-on approach to any necessary duties to ensure the job is completed.

· Strives to meet resident needs and create win/win situations.

· Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.

· Identifies, interviews, and hires appropriate team members for the community team members.

· Identifies strengths of team members and plan assignments accordingly to maximize team performance.

· Performs on-site new team member orientation for all new team members within two (2) days of hire.

· Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.

· Maintains an awareness of training resources available and encourage the development of team members.

· Sets and upholds high standards of honesty for self and team members.

· Maintains relationships with residents, associates and vendors on a professional level at all times.

· Additional tasks and projects as assigned by management.

SUPERVISORY RESPONSIBILITIES AND REPORTS TO:

Directly supervises employees within the Maintenance, Leasing department(s) and the Assistant Community Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Reports directly to the Regional Property Supervisor or Property Supervisor.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Project management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results

· Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

· Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

· Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability, items required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's degree (A.A.) or equivalent from two-year college or technical school; one to two years related experience and/or training; or equivalent combination of education and experience.

· Proficient in computer programs, including Microsoft Office and web based applications.

• Ability to clearly and effectively communicate both verbally and in writing.
• Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
• Take pride in quality of work and attention to detail.
• Professional in-person and phone presence and etiquette.
• Ability to make informed decisions easily and decisively.
• Capacity to work with little to no supervision using effective time management and organizational skills.
• Complete tasks and projects within deadlines.
• Partner with team to resolve issues and highlight opportunities.
• Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.

AUTOMOBILE:

Must have operable vehicle, valid driver’s license in good standing and current vehicle insurance.

LANGUAGE SKILLS:

Required to read, write and speak English fluently.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands are as follows:

Ability to climb stairs. Ability to walk and inspect assigned properties.Ability to drive. Ability to work on a computer for long periods of time. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or crouch.

The employee must regularly lift and /or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision.

Who we are:

We are a privately-owned multifamily property management company. In practice for 25 years through multiple market cycles, we have evolved into a full-service real estate company with expertise as a real estate owner, operator, broker, and property manager. This is a great opportunity to grow with our firm which manages over 4,000 units in Southern California, Colorado, Washington, and Idaho, and Arizona!

What we offer:

• Full time, medical, dental, vision, life insurance as well as a 401K program
• Paid time off and holidays
• Compensation commensurate with experience

We conduct all business in accordance with company policies and procedures, Federal, State, and local Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to property management.

“We are an equal opportunity employer. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.”

Job Type: Full-time

Pay: From $75,000.00 per year

Work Location: In person